Effective Date: January 1, 2026
Last Updated: December 31, 2025
1. Introduction
Welcome to Budget Meat Shop (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://budgetmeatshop.co.zw/ and use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
2.1 Personal Information You Provide
When you create an account, place an order, or interact with our services, we may collect:
- Contact Information: Name, email address, phone number, delivery address
- Account Information: Username, password, and other registration details
- Payment Information: Credit/debit card details, billing address (processed securely through our payment providers)
- Order Information: Products purchased, order history, preferences
- Communication Data: Messages sent through our contact forms, customer service inquiries, or loyalty program communications
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on pages, links clicked
- Location Data: General geographic location based on IP address
- Cookies and Similar Technologies: We use cookies to enhance your browsing experience (see Section 8)
3. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To process and fulfill your orders, arrange delivery, and provide customer support
- Account Management: To create and maintain your account, enable loyalty program participation
- Communication: To send order confirmations, delivery updates, respond to inquiries, and provide customer service
- Marketing: To send promotional materials, special offers, and newsletters (with your consent)
- Website Improvement: To analyze usage patterns and improve our website functionality
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Fraud Prevention: To detect and prevent fraudulent transactions and protect our business
4. Legal Basis for Processing (Where Applicable)
We process your personal information based on:
- Contract Performance: To fulfill our obligations under our agreement with you
- Legitimate Interests: To operate and improve our business
- Legal Obligations: To comply with Zimbabwe laws and regulations
- Consent: Where you have provided explicit consent for specific processing activities
5. Information Sharing and Disclosure
We may share your information with:
5.1 Service Providers
- Payment processors (for secure payment handling)
- Delivery service providers (for order fulfillment)
- Email service providers (for communications)
- Website hosting providers
- Analytics providers
5.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5.3 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.
5.4 With Your Consent
We may share information for purposes not described in this policy with your explicit consent.
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Secure socket layer (SSL) encryption for data transmission
- Secure servers and databases
- Access controls and authentication
- Regular security assessments
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this privacy policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
When your information is no longer needed, we will securely delete or anonymize it.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and login information
- Analyze website traffic and user behavior
- Personalize your experience
- Enable certain website features
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
Types of cookies we use:
- Essential Cookies: Required for website operation
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences
- Marketing Cookies: Track effectiveness of advertising campaigns
9. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Objection: Object to certain types of processing
- Restriction: Request restriction of processing in certain circumstances
- Data Portability: Request transfer of your data to another service provider
- Withdraw Consent: Withdraw consent for processing based on consent
To exercise these rights, please contact us using the information in Section 12.
10. Marketing Communications
You may opt out of receiving marketing emails by:
- Clicking the “unsubscribe” link in any promotional email
- Contacting us directly at the information provided in Section 12
- Adjusting your account preferences
Please note that even if you opt out of marketing communications, we will still send transactional emails related to your orders and account.
11. Third-Party Links
Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
13. International Data Transfers
Your information may be transferred to and processed in locations outside of Zimbabwe. We will ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
14. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes by:
- Posting the new privacy policy on this page
- Updating the “Last Updated” date
- Sending you an email notification (for significant changes)
Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
15. Contact Us
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Budget Meat Shop
Physical Locations:
- Fort Street: Between 11th and 12th Avenue, 122 Fort Street, Bulawayo
- Leopold Takawira Street: Shop 2, Between Herbert Chitepo and Lobengula Street, Bulawayo
- Lobengula Street: 44 Lobengula Street, Between 2nd and 3rd Avenue, Bulawayo
Phone: +263 (029) 288 2422
WhatsApp: +263 71 291 7110
Email:
- Customer Service: [email protected]
- Careers: [email protected]
Website: https://budgetmeatshop.co.zw/
Contact Form: Available on our website
16. Consent
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
Budget Meat Shop – Quality meat at affordable prices for all your household needs.